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At Yes24H, we want customers to have a clear understanding of our return and refund process. This Refund & Return Policy explains when returns may be accepted, how issues should be reported, and how refunds or exchanges are handled.
This policy is for general customer guidance and is not legal advice. For help with a specific order, customers should contact support at [email protected].
Returns may be accepted for eligible items that are received damaged, defective, incorrect, or materially different from what was ordered. In some cases, unused items in resalable condition may also be considered for return, subject to inspection and approval.
To be considered for a return, items should generally:
If you receive a damaged, defective, missing, or incorrect item, please contact us as soon as possible at [email protected]. To help us review the issue quickly, please include your order number, a brief description of the problem, and clear photos if available.
After review, we may offer an appropriate resolution such as a replacement, exchange, store credit, partial refund, or full refund depending on the circumstances and stock availability.
Some products may not be eligible for return due to hygiene, safety, product nature, customization, or other business limitations. Examples may include:
If you are unsure whether an item is returnable, please contact support before sending it back.
Customers should contact our support team before returning any item. Unauthorized returns may experience delays or may not be accepted.
All returned items may be inspected after receipt. Approval of a refund, replacement, or exchange depends on the condition of the returned item and whether the request meets this policy. If a returned item does not match the reported issue or is found in an ineligible condition, the return may be declined or adjusted.
Once an approved return is inspected and processed, refunds are generally issued using the original payment method where possible, or through another suitable method if necessary. Processing times may vary depending on payment provider, bank handling, and the nature of the order.
If stock is available, we may offer an exchange or replacement for eligible items instead of a refund. If the requested replacement is unavailable, we may offer another appropriate resolution.
If the return is due to our error, such as a wrong, defective, or damaged item confirmed by review, we may assist with return shipping or provide a suitable resolution. If the return is requested for other reasons, the customer may be responsible for return shipping costs unless we agree otherwise.
Customers should report order issues promptly after delivery so we can assist effectively. Return handling, inspection, and refund completion may take a reasonable amount of time depending on the product, evidence provided, shipping transit, and payment processing timelines.
If a customer refuses delivery without a valid product issue, or if a shipment is returned due to an incorrect address or repeated failed delivery attempts, any refund may be reduced by applicable shipping, handling, or return costs where appropriate.
If you have questions about whether your item is eligible for return, refund, or exchange, please contact Yes24H at [email protected]. For case-specific help, customers should contact support directly before taking action.
